Refunds & Cancellations

Plans

The 3-Day Pro Pass is a one-time payment and does not renew. Monthly, quarterly, and yearly Pro plans are subscriptions that renew at the interval shown before payment until they are cancelled.

Cancelling a subscription

Cancel a subscription from Account → Billing & subscription before the next billing cycle. A successful cancellation stops future renewals; Pro access normally continues until the paid period ends. The updated status in Account is your confirmation. Resumeva also attempts to email a copy, but email delivery is not guaranteed. If self-service cancellation fails, contact support and we will help. Cancelling renewals is separate from any legal right you may have to withdraw from a purchase, which you can exercise by any clear statement, including an email to info@resumeva.com.

Statutory withdrawal and cancellation rights

Cancelling a subscription in Account is how you stop future renewals under the Terms. It is separate from any statutory right to withdraw from or cancel a purchase that the law of your country may give you (for example, consumer withdrawal rights in the EU, EEA or UK). Those rights, where they apply, are not restricted by the Terms' cancellation steps and are not limited to the Account process. To exercise one, contact info@resumeva.com with a clear statement of your decision.

Refunds

• Duplicate payments: Resumeva refunds a duplicate payment when payment records identify the duplicate charge with certainty. Ambiguous cases require manual review.
• Billing or technical errors: if a billing or technical error is verified, Resumeva may approve a refund. These requests are decided case by case and are not approved automatically.
• Legally required refunds: Resumeva issues a refund whenever applicable law requires one.
• Other requests are reviewed individually using the relevant payment and account records. Submitting a request does not mean it is approved.
• Any approved refund is returned to the original payment method.

After a refund is submitted, the payment provider and the account holder's financial institution control when it appears on the original payment method.

Account suspension or termination

A suspension or termination does not automatically qualify an account for a refund. Requests are reviewed under the refund rules in the Terms, and mandatory consumer rights under applicable law remain unaffected.