Resumeva
Legal

Privacy Policy

How Resumeva LLC collects, uses, stores, and shares your personal information — written in plain language so you stay in control.

Page revision September 10, 202616 sections

At a glance

Key points summary

A quick overview of how we handle your data. The full notice follows below.

What personal data do we collect?

It depends on your interaction with our Services.

Can resume content be sensitive?

Yes. A resume may contain personal or sensitive information that you choose to provide.

Do we receive third-party data?

We may receive account, sign-in, transaction, or service information from providers you use with Resumeva.

How is your data used?

To operate and improve our Services, communicate, secure, and comply.

When do we share your data?

Only in specific situations with designated third parties.

How do we protect your data?

We implement security measures, but no system is risk-free.

What are your rights?

Your privacy rights depend on your location.

How to exercise your rights?

Easiest is to contact info@resumeva.com.

Welcome

This notice explains how Resumeva LLC (“we,” “us,” or “our”) collects, uses, stores, and shares (“processes”) your personal information when you use our services (“Services”), including visiting resumeva.com or engaging with us in sales, marketing, or events. If you disagree with our policies, please avoid using our Services. For inquiries, contact info@resumeva.com.

Section 01

What Data Do We Collect?

This section lists the information we collect. Why we use it is in Section 2, who receives it in Section 4, and how long we keep it in Section 7.

Account information

  • Name and email address
  • Account identifiers and sign-in information. Passwords and one-time sign-in codes are handled by our sign-in service; Resumeva does not store passwords in readable form
  • If you sign in with Google, the name, email address and account identifier Google shares with us
  • Your selected interface language and other account preferences
  • Your plan, Pro Pass or subscription status

Resume and career information

Information you choose to add, such as uploaded PDF or DOCX resumes, contact details (including phone number), employment and education history, skills and qualifications, job descriptions, jobs you track, cover letters, profile photos and other attachments. Resumes often contain personal and sometimes sensitive information. Please include only what is needed for your documents.

AI interaction information

Messages you send to the Coach and the on-site assistant, text you submit to AI tools, the AI's replies and suggestions, resume-analysis and job-matching results, voice recordings you make for voice input, and text you ask to have read aloud. Some of this is only processed to produce an answer and is not saved; other parts, such as Coach conversations, are saved to your account. Section 7 explains which.

Billing information

From our payment provider Stripe we receive transaction records: what you bought, the amount, currency, date, payment status, invoice and receipt details, the billing name and email, and payment-method type and last digits. Full card numbers and security codes are entered directly with Stripe and are not received or stored by Resumeva.

Technical information

  • Device & Usage Data: IP address, browser type, device information, language, referring pages and usage logs
  • Log Data: technical diagnostics, error reports and security records, such as sign-in attempts and request limits
  • Approximate country: our hosting or edge provider may add a country code inferred from the network request. Resumeva uses it to suggest an interface language and, when optional statistics are allowed, to understand traffic by country. Resumeva does not ask your browser or device for precise GPS location.
  • Your cookie and privacy choices
  • Optional website usage statistics, only after you allow optional tools (see Section 5)

Section 02

How Do We Use Your Data?

We use personal information to:

  1. Create and maintain your account
  2. Build, edit, import and export resumes and cover letters
  3. Provide ATS checks, job matching, the Coach and other AI assistance
  4. Save your work and your conversation history
  5. Process purchases and manage Pro Passes and subscriptions
  6. Send transactional messages, such as sign-in codes, receipts, billing and security notices and important policy changes
  7. Respond to support requests
  8. Invite eligible paying customers to leave a review on our independent review platform
  9. Prevent fraud, unauthorized access and abuse
  10. Diagnose and fix technical problems
  11. Produce our own website usage statistics, only if you allow optional tools
  12. Send occasional promotional emails about Resumeva features and offers to account holders. Every promotional email has an unsubscribe link; unsubscribing does not stop transactional messages
  13. Meet legal, tax and accounting obligations

Resumeva does not offer messaging between users and does not use your information for targeted advertising.

Section 04

When and With Whom Do We Share Data?

We do not sell personal information. We share it only with the service providers below, as needed to run the Services, and, in a merger, acquisition or restructuring, with the parties involved. We may also disclose information when required by law.

Lovable Cloud (hosting and infrastructure)

Hosts the website, database, file storage, sign-in service, email delivery and backend functions. It processes the information stored in your account on our behalf.

Cloudflare (network and security)

Handles network traffic and protects the site against attacks and automated abuse, including the Turnstile check on sign-in and sign-up screens. It processes IP addresses, browser information and security logs.

Stripe (payments)

Processes payments, Apple Pay and Google Pay, and runs fraud checks, which can include device and payment-security information. Resumeva receives the transaction records described in Section 1. Stripe keeps information under its own policies.

AI service providers

When you use an AI feature, the content needed for that request, such as resume text, a job description, a chat message or a recording, is sent to the provider that powers it. Providers do not receive your whole account, only what the request needs.
  • Google (Gemini models), through our platform provider's AI gateway: the Coach, the on-site assistant's chat and translation, resume writing help, ATS Check, and drafting replies to published reviews.
  • OpenAI: AI resume and cover-letter writing, the CV Analyzer and text extraction from uploaded images, job matching, the assistant's guided resume and achievement tools, voice input transcription and read-aloud audio.

Anonymous CV Analyzer and OpenAI

The public CV Analyzer sends extracted resume text to OpenAI so it can generate the explanatory feedback shown with Resumeva's score. If you submit a resume photo or another supported image, that image is also sent to OpenAI to extract its text before the text is analyzed. The anonymous analyzer does not save the upload or result to a Resumeva account.

Voice features

Voice input sends your recording to OpenAI to turn it into text; read-aloud sends the reply text to OpenAI to create audio. Resumeva does not save the recordings or the audio. The transcript is handled like any other message in that feature.

How AI providers handle your content

  • Processing: the provider uses the content to produce your answer.
  • Retention: Resumeva keeps only what Section 7 describes. Providers may keep content for a limited time, for example for security and abuse monitoring, under their own terms.
  • Model training: whether content may be used to improve AI models depends on the provider's terms for business use. We do not promise that providers never retain content or never use it for training.

Review invitations

When the review-invitation service is configured, Resumeva may provide our independent review platform (REVIEWS.io) with the customer's name, email address, and a transaction reference so it can send a review invitation and label the review as from a verified customer. Resume files and resume content are not included in that invitation request. The REVIEWS.io widget on our website is separate and loads only with your consent (Section 5).

Section 05

Cookies & Tracking Technologies

We use cookies, browser storage and similar technologies to keep the Services running and secure, remember your preferences, and — only if you allow it — record our own website usage statistics and show the REVIEWS.io review widget. Resumeva does not currently use Google Analytics, Google Ads, Meta or TikTok pixels, advertising cookies, or third-party marketing attribution tools.

Essential technologies (always on)

  • Account and sign-in: browser storage that keeps you signed in and lets us confirm that your session is still valid.
  • Preferences: your interface language and your privacy choice, so you don't have to set them again.
  • Assistant: when you use the on-site assistant, a temporary random identifier is kept only in the memory of that browser tab and is discarded when the tab is closed or reloaded. Nothing is stored in your browser for this purpose, and the identifier is not saved with assistant records.
  • Cloudflare: our hosting and security provider may set a short-lived cookie (such as __cf_bm) to distinguish people from automated traffic and protect the site. On sign-in and sign-up screens we may show a Cloudflare Turnstile check for the same purpose.
  • Stripe: our payment provider's script loads only when you open checkout to make a payment. When it loads, Stripe may set cookies (such as __stripe_mid and __stripe_sid) and collect device and browsing signals that it uses for fraud prevention and payment security. Stripe cookies set during earlier visits remain until they expire or you clear them. See Stripe's cookie policy.

We treat these as necessary to provide a secure service. Where the law in your location requires consent for any of them, we will review and adjust how they are used.

Optional technologies (off unless you allow them)

  • Resumeva website usage statistics: first-party statistics stored by Resumeva, using random visitor and session identifiers in your browser. They record pages visited, referring page, campaign tags in the link you followed, device type, browser, operating system, approximate country and, if you are signed in, your account. They are not shared with advertising or analytics companies.
  • REVIEWS.io review widget: shows independent customer reviews. When it loads, REVIEWS.io and its security providers receive technical information about your visit and may set cookies on their own domains, including security cookies. See REVIEWS.io's privacy policy. A plain link to our REVIEWS.io page is always available without loading the widget.

How to accept, reject, or withdraw consent

  • Privacy-choice dialog: choose “Allow optional tools” or “Use essential only”. Nothing optional runs until you choose to allow it.
  • Change your mind: reopen the dialog at any time from the “Cookie settings” link in the footer. Withdrawing consent stops our statistics and the review widget from loading again and removes our random statistics identifiers from your browser. Cookies already placed by REVIEWS.io on its own domains remain until they expire or you clear them in your browser.
  • Browser settings: most browsers let you block or delete cookies. Help pages: Chrome, Firefox, Safari, Edge.

Blocking essential cookies or storage will prevent parts of the Services, such as signing in and payments, from working correctly.

Section 06

International Data Transfers

Resumeva LLC is based in the United States, and our service providers may process information in the United States and other countries. If you are outside the United States, your information will be transferred there. Where the law requires transfer safeguards, we rely on the safeguards our providers make available under their own data processing terms.

Section 07

Data Retention

This section is the main place we explain how long we keep information and how it is deleted. We keep information only as long as it is needed for the purposes in Section 2, unless the law, accounting, fraud prevention, security or a dispute requires longer.

Account and resume content

Kept while your account is active so you can edit and retrieve your work. You can delete individual resumes and cover letters at any time.

Coach and assistant conversations

Coach conversations are saved so you can return to earlier advice: each resume has one open conversation, and earlier conversations stay in your chat history. When you are signed in, assistant conversations may also be saved. In Account Settings, under chat history, you can delete individual conversations or clear all of them. No automatic deletion period currently applies; conversations are kept until you or we delete them. Records about the quality of assistant answers (such as topic, language and device type) are stored without the conversation text and without a visitor or conversation identifier.

Deleting a resume

Coach conversations can contain information copied from a resume. When you delete a resume, you can choose to delete its Coach conversations as well; if you do not, they stay in your chat history.

Temporary retry records

To avoid sending the same Coach message to the AI provider twice, a copy of each Coach request and reply is kept for about one day and then removed. These are separate from your saved conversations.

Account deletion

Deleting your account removes your account, resumes, cover letters, saved conversations, retry records and your website usage statistics from our active systems. Limited financial records may be retained as described below.

Billing and transaction records

Kept while your account exists to administer purchases, handle disputes and prevent fraud. After account deletion, Resumeva may retain limited records needed for tax, accounting, fraud prevention, refunds, disputes and legal compliance, where required or permitted by law. Records retained for those purposes are separated from the deleted account and access is restricted. Stripe, our payment processor, keeps its own payment records under its own policies. Resumeva does not store full card numbers.

Support requests and attachments

Support messages and request records are kept as needed to investigate and document the request. Uploaded support files receive a deletion deadline 30 days after the request is created, or 30 days after it is closed when a closure date is recorded. A protected cleanup job removes files after that deadline; a failed deletion remains queued for retry.

Published reviews

Kept while publication consent remains in place or while needed to manage the review. Reviewers can remove their review through the available controls or by contacting support.

Optional website usage statistics

Recorded only after a visitor allows optional tools. No automatic deletion period currently applies to these records: they are kept until we delete them, and we review whether they are still needed. Withdrawing consent stops new statistics but does not by itself delete statistics already recorded; you can ask us to delete them.

Diagnostics and security records

Kept only as long as reasonably needed to diagnose problems, protect the Services, prevent fraud and investigate abuse. Your accept or reject choices on job-tailoring suggestions are kept for up to 18 months, and records of reaching the Coach's message limit for 30 days. Our hosting, security and payment providers also keep logs under their own policies.

Backups

Deleted information can remain in backups until those backups expire under our hosting provider's backup schedule. Backups are used only to restore the Services after a failure.

Section 08

Security Measures

We protect personal information with measures that include:

  • Email one-time codes or Google sign-in instead of stored passwords
  • Server-side checks that each request comes from a signed-in, still-active account and that customers can access only their own records
  • Restricted administrator access
  • Encrypted connections (HTTPS) and bot protection
  • Request limits that protect against abuse

No online system is entirely risk-free. Please keep access to your email account secure, and tell us at info@resumeva.com if you suspect unauthorized access.

Section 09

Children's Privacy

The Services are intended for people aged 18 and over, and we do not knowingly collect information from anyone younger. A parent or guardian who believes a child has created an account can contact info@resumeva.com. After confirming the request, we will delete the account, as described in Section 7.

Section 10

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your information
  • Restrict or object to certain processing
  • Receive your information in a portable format
  • Withdraw consent at any time
  • Not be subject to decisions with legal or similarly significant effects made only by automated means. Resumeva's scores and AI suggestions are advice for you; we do not use them to make such decisions about you
  • Complain to your local data-protection authority

To make a request, email info@resumeva.com. We may need to verify your identity, and some rights have legal exceptions, such as records we must keep. Practical self-service steps are in Section 16; US and regional details are in Sections 12 and 13.

Section 11

Do-Not-Track (DNT) Settings

There is no agreed standard for browser Do-Not-Track signals, so we do not respond to them. Global Privacy Control is a separate signal; we do not currently sell personal information or use it for targeted advertising. Optional tools run only if you allow them in Cookie Settings, whatever signal your browser sends.

Section 12

US-Specific Privacy Rights

If a US state privacy law applies to you and to Resumeva, you may have these rights, in addition to those in Section 10:

  • Right to know and access data, and to receive a copy
  • Right to correct or delete data
  • Right to opt-out of targeted advertising, sale or sharing of personal information (Resumeva does not currently engage in targeted advertising or sell personal information)
  • Right to limit use of sensitive information, where applicable
  • Right to non-discrimination for exercising your rights
  • Right to appeal if we decline your request, by replying to our decision

Section 13

Region-Specific Privacy Rights

If you are in the EU or UK, the GDPR or UK GDPR gives you the rights in Section 10 and the right to complain to your local supervisory authority. Resumeva LLC is the controller of your personal information. If you are in Canada, PIPEDA gives you rights to access and correct your information and to withdraw consent. Requests from any country can be sent to the contact in Section 15.

Section 14

Policy Updates

We update this policy when our Services or legal requirements change. The revision date at the top shows when it last changed. For material changes we will notify account holders by email or on the website before the change takes effect where required. Previous versions are listed on our legal history page.

Section 15

Contact Us

Resumeva LLC
18117 Biscayne Blvd, Suite 4666
Miami, FL 33160, United States
info@resumeva.com

Section 16

Review, Update, or Delete Your Data

  • Account details: view and edit them in Account Settings.
  • Resumes and cover letters: delete them from My Resumes or My Cover Letters.
  • Conversations: delete one or all of them under chat history in Account Settings.
  • Delete your account: Open Account Settings, go to Danger zone, and select “Delete my account”. For information about what happens to your data, see Section 7.
  • Cookie choices: use the “Cookie settings” link in the footer.
  • Other requests, or if a control does not work: email info@resumeva.com.

Privacy questions?

Reach our team for any questions about how we handle your data.

info@resumeva.com