Resumeva support, in one place
Find the right contact for product, account, billing, privacy, and technical questions. Include the relevant details below so the team can investigate.
Product and technical help
Describe what you were trying to do, what happened, and any non-sensitive error message you saw.
Ask for product helpBilling and refunds
Write from the email on your account and include the payment date and amount. Never send full card details.
Ask about billingPrivacy and account requests
Contact Resumeva with questions about your account information, access, correction, or deletion requests.
Send a privacy requestDetails that help us investigate
Include enough context to locate the problem without sending passwords, payment-card details, or unnecessary resume content.
- AccountEmail used to sign in
- LocationPage or feature
- ProblemExpected vs actual
- TimingApproximate date and time
System status
The service-information page explains which Resumeva areas support can investigate. It does not currently publish an automated real-time uptime feed.
Support docs & self-serve help
Frequently asked questions
The most common Resumeva questions answered.
ATS methodology
How Resumeva scoring works and what the result cannot promise.
Resume checker
Review structure, writing quality, completeness, and extracted content.
Privacy information
Understand how Resumeva handles account and resume information.
Refund process
Resumeva refunds a duplicate payment when payment records identify the duplicate charge with certainty; ambiguous cases require manual review. Other refund requests are reviewed individually using the relevant payment and account records. A refund may be approved for a verified billing or technical error, and is issued when required by applicable law. Submitting a request is not automatic approval, and nothing in this policy limits mandatory consumer rights. Any approved refund is returned to the original payment method.
Submit a request from the email on your account. This help page does not create a separate refund promise.
- 1
Email info@resumeva.com from the address on your account.
- 2
Include the payment date, amount, and receipt or invoice number if available. Never send full card details.
- 3
Resumeva checks the relevant payment and account records. Any approved refund returns through the original payment provider, whose processing time can vary.
How Resumeva support works
Start with the FAQ or guides for published product information. If you need account-specific help, email info@resumeva.com from the address on your account. Response time depends on the request.
Include the page or feature you were using, a short description of what you expected versus what happened, and a screenshot if it does not expose personal information. Never send your password or full payment-card details.
Frequently asked questions
- How do I cancel my subscription?
- Cancel a subscription from Account → Billing & subscription before the next billing cycle. A successful cancellation stops future renewals. The updated status in Account is your confirmation. Resumeva also attempts to email a copy, but email delivery is not guaranteed. If self-service cancellation fails, contact support so the technical issue can be investigated. Sending an email does not by itself complete a cancellation.
- Can I request a refund?
- Resumeva refunds a duplicate payment when payment records identify the duplicate charge with certainty; ambiguous cases require manual review. Other refund requests are reviewed individually using the relevant payment and account records. A refund may be approved for a verified billing or technical error, and is issued when required by applicable law. Submitting a request is not automatic approval, and nothing in this policy limits mandatory consumer rights. Any approved refund is returned to the original payment method. You may ask support to review a charge. A submitted request does not guarantee a refund or a response by a particular time. After a refund is submitted, the payment provider and the account holder's financial institution control when it appears on the original payment method. Email info@resumeva.com from the address on your account.
- Do you offer phone support?
- The support channels currently offered by Resumeva are listed on this page. Email provides a written record for account-specific investigations.
- Where can I report a bug?
- Email info@resumeva.com with the subject line 'Bug:' followed by a short description. Include a screenshot or screen recording if you can.