How do I cancel my subscription?

Open Account Settings, click Billing, and choose Cancel. You keep access until the end of the current billing period.

Yes — within fourteen days of purchase, no questions asked. After fourteen days, contact support and we'll review on a case-by-case basis.

Do you offer phone support?

Email is our primary channel because it gives us a written record that helps us resolve issues faster. Team plans include scheduled video calls on request.

Where can I report a bug?

Email info@resumeva.com with the subject line 'Bug:' followed by a short description. Include a screenshot or screen recording if you can.

Real humans, reachable

Live chat during business hours, email any time, and a direct line to the founder. Clear response times, an honest refund process, and a public status page.

Mon–Fri · 9–18 CET

Live chat

Chat with the team Mon–Fri, 9:00–18:00 CET. Outside hours we reply by email within one business day.

Start a chat

≤ 1 business day

Email support

Send a detailed message and we'll reply within one business day (usually much faster).

info@resumeva.com

Direct line

Founder email

Stuck, unhappy, or have product feedback? Email the founder directly — every message is read.

info@resumeva.com

Response times

Targets we hold ourselves to. We track these monthly and post them on our status page.

Live chat (during hours)< 5 min
Email — billing & refunds< 1 business day
Email — general support< 1 business day
Founder email< 2 business days

System status

Live status of the resume builder, AI services, exports, and authentication. We post incidents and maintenance windows in real time.

All systems operational

View status page

Support docs & self-serve help

Frequently asked questions

The most common Resumeva questions answered.

Expert content & guides

ATS myths, recruiter interviews, salary negotiation.

Resume guides

Long-form how-tos for every section of your resume.

Bonus guides

Free downloadable PDFs from career experts.

Refund process

Not happy with your purchase? Refunds are handled by humans, not bots. No hidden conditions, no required survey, no retention scripts.

1
Email info@resumeva.com from the address on your account.
2
Include your order ID or the email used at checkout.
3
We confirm receipt within 1 business day and process eligible refunds within 5–10 business days back to your original payment method.

Request a refund Read refund policy

How Resumeva support works

Most questions are answered in the FAQ or guides — start there for the fastest result. If you still need a human, email info@resumeva.com. We reply within one business day on the free tier and within four hours on Premium, Monday through Friday.

When you email, include: the email address on your Resumeva account, the page or feature you're using, a short description of what you expected versus what happened, and a screenshot if anything looks off. The more specific your message, the faster we can fix it.

Frequently asked questions

How do I cancel my subscription?: Open Account Settings, click Billing, and choose Cancel. You keep access until the end of the current billing period.
Can I get a refund?: Yes — within fourteen days of purchase, no questions asked. After fourteen days, contact support and we'll review on a case-by-case basis.
Do you offer phone support?: Email is our primary channel because it gives us a written record that helps us resolve issues faster. Team plans include scheduled video calls on request.
Where can I report a bug?: Email info@resumeva.com with the subject line 'Bug:' followed by a short description. Include a screenshot or screen recording if you can.