Real humans, reachable
Live chat during business hours, email any time, and a direct line to the founder. Clear response times, an honest refund process, and a public status page.
Live chat
Chat with the team Mon–Fri, 9:00–18:00 CET. Outside hours we reply by email within one business day.
Start a chatEmail support
Send a detailed message and we'll reply within one business day (usually much faster).
office@resumeva.comFounder email
Stuck, unhappy, or have product feedback? Email the founder directly — every message is read.
founder@resumeva.comResponse times
Targets we hold ourselves to. We track these monthly and post them on our status page.
- Live chat (during hours)< 5 min
- Email — billing & refunds< 1 business day
- Email — general support< 1 business day
- Founder email< 2 business days
System status
Live status of the resume builder, AI services, exports, and authentication. We post incidents and maintenance windows in real time.
Refund process
Not happy with your purchase? Refunds are handled by humans, not bots. No hidden conditions, no required survey, no retention scripts.
- 1
Email office@resumeva.com from the address on your account.
- 2
Include your order ID or the email used at checkout.
- 3
We confirm receipt within 1 business day and process eligible refunds within 5–10 business days back to your original payment method.