Example 1 · Experience — one role
Vague responsibilities → measurable accomplishments
Fictional candidate: Nadia Ferrero, Customer Support Lead. The before and after keep exactly the same facts.
Spot the problem
This experience block lists the right work. What weakens it most?
Before — Duty list with no outcome
Customer Support Lead — Brightpath Software
Mar 2021 – Present · Lisbon, Portugal
Responsible for handling customer tickets and escalations.
Problem: No scale, no outcome
Worked with the product team on bug reports.
Problem: "Worked with" hides your contribution
Duties included training new support staff.
Problem: "Duties included" is job-description language
After — Same duties, written as results
Customer Support Lead — Brightpath Software
Mar 2021 – Present · Lisbon, Portugal
Handled ~40 tickets and 6 escalations weekly while keeping first-response time under 2 hours.
Correction: Same duty, now measurable
Triaged and reproduced 120+ bug reports with the product team, cutting duplicate tickets by a third.
Correction: Your action is visible
Trained 9 new support hires on the escalation playbook; all reached solo queue coverage within 3 weeks.
Correction: Ends in an outcome
View full resume (Nadia Ferrero)
NADIA FERRERO — Customer Support Lead Lisbon, Portugal · nadia.ferrero@example.com · +351 900 000 000 SUMMARY Support lead with 5 years in B2B SaaS, focused on escalation handling and onboarding new support staff. EXPERIENCE Customer Support Lead — Brightpath Software · Mar 2021 – Present - Handled ~40 tickets and 6 escalations weekly while keeping first-response time under 2 hours. - Triaged and reproduced 120+ bug reports with the product team, cutting duplicate tickets by a third. - Trained 9 new support hires on the escalation playbook; all reached solo queue coverage within 3 weeks. Support Specialist — Brightpath Software · Jun 2019 – Mar 2021 - Owned the billing queue and resolved refund disputes within one business day. EDUCATION BA Communication — University of Lisbon, 2019 SKILLS Zendesk, Jira, SQL basics, escalation management, onboarding
Why this matters
A duty list reads the same for every person who has ever held the title. A reviewer comparing three support leads cannot tell them apart, so the resume gets skimmed rather than read.
How Resumeva helps
Resumeva flags responsibility-only bullets and asks you one evidence question at a time — volume, timeframe, before-and-after — then proposes a rewrite you approve or reject. It never invents a number for you.
Checklist
- Problem detected
- Every bullet describes an assigned duty rather than an outcome.
- Why recruiters may overlook it
- Duty language is interchangeable, so the reviewer has nothing to compare.
- How it was corrected
- Each bullet keeps its original task and adds the scale or result behind it.
- Candidate facts preserved
- Same employer, title, dates, location and responsibilities.
- Designed for ATS readability
- Plain bullets, standard section heading, no tables or text boxes.
